{"id":550,"date":"2024-08-12T08:10:17","date_gmt":"2024-08-12T08:10:17","guid":{"rendered":"https:\/\/retailviva.com\/blog\/?p=550"},"modified":"2025-09-09T08:45:12","modified_gmt":"2025-09-09T08:45:12","slug":"retail-viva-support-fifteen-years-of-excellence","status":"publish","type":"post","link":"https:\/\/retailviva.com\/blog\/retail-viva-support-fifteen-years-of-excellence\/","title":{"rendered":"Retail ViVA Support: Fifteen years of Excellence"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><b><span data-contrast=\"auto\">Unmatched Support, Powering Your Retail Business<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At Retail ViVA, we believe that exceptional support is an integral part of our product offering. Our robust retail ERP solution, backed by a dedicated and skilled support team, has been the cornerstone of our success for over a decade.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">A Global Commitment to Support<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With a global clientele spanning across continents, we understand the critical role that reliable support plays in the smooth operation of your retail business. Our 24\/7 support center, strategically located in Hyderabad, India, ensures that assistance is always within reach.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Proven Track Record of Excellence<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our support team has consistently delivered outstanding results. With a ticket resolution rate of 90% within SLA, we have consistently exceeded expectations. We take immense pride in our ability to meet critical support tickets on time, every time. This unwavering commitment to excellence has earned us the trust and admiration of our customers worldwide.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">A Culture of Efficiency and Proactivity<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our support team is not just efficient; they are proactive. By adhering to the OTIF (On Time In Full) principle, we ensure that issues are addressed promptly and comprehensively. Moreover, the robustness of our <\/span>Modern Retail ERP <span data-contrast=\"auto\">&#8211; Retail ViVA product has significantly reduced the volume of support tickets. This allows our team to focus on providing exceptional service to our valued customers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Expanding Our Reach<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As we embark on our journey to serve the Indian market, we are committed to replicating the same level of world-class support that our international clients have come to expect. Our proven track record and experienced team are well-equipped to meet the needs of Indian retailers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We are continuously striving to enhance our support services. Our goal is to achieve a 96% SLA by the end of 2024 and an impressive 99% by the middle of 2025. This unwavering dedication to improvement reflects our commitment to your business success.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Choose Retail ViVA for a retail ERP solution that is not only powerful but also backed by unparalleled support. Contact us today to learn more about how <a href=\"https:\/\/retailviva.com\/erp-for-retail.html\"><strong>Retail ViVA<\/strong><\/a> can elevate your retail business.<\/span><\/p>\n<div class=\"rate_blog\"> Rate this Blog<\/div>\n<div class=\"pld-like-dislike-wrap pld-template-1\">\n    <div class=\"pld-like-wrap  pld-common-wrap\">\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"550\" data-trigger-type=\"like\" data-restriction=\"ip\" data-already-liked=\"0\">\n                        <i class=\"fa fa-thumbs-up\"><\/i>\n                <\/a>\n    <span class=\"pld-like-count-wrap pld-count-wrap\">    <\/span>\n<\/div><div class=\"pld-dislike-wrap  pld-common-wrap\">\n    <a href=\"javascript:void(0)\" class=\"pld-dislike-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"550\" data-trigger-type=\"dislike\" data-restriction=\"ip\" data-already-liked=\"0\">\n                        <i class=\"fa fa-thumbs-down\"><\/i>\n                <\/a>\n    <span class=\"pld-dislike-count-wrap pld-count-wrap\"><\/span>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Unmatched Support, Powering Your Retail Business&nbsp; At Retail ViVA, we believe that exceptional support is an integral part of our product offering. Our robust retail ERP solution, backed by a dedicated and skilled support team, has been the cornerstone of our success for over a decade.&nbsp; A Global Commitment to Support&nbsp; With a global clientele [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":551,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[35,37,38,39,41,42,40,33,34,36],"class_list":["post-550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customersupport","tag-otif","tag-retailbusiness","tag-retailindustry","tag-retaillife","tag-retailsuccess","tag-retailtips","tag-retailviva","tag-retailvivasupport","tag-sla"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retail ViVA Support: Fifteen years of Excellence - Retail ViVA - Blog<\/title>\n<meta name=\"description\" content=\"Discover how Retail ERP Software - Retail ViVA&#039;s exceptional support team powers your retail business. 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