Retail ViVA: An Orchestra of Automation and Simplicity

In the bustling world of retail’s endless race,
Retail ViVA emerges, setting a new pace.
An ERP so vast, with modules twenty-six,
Interwoven seamlessly, a perfect mix. 

Campaigns now blossom with effortless ease,
Emails and socials fly like the breeze.
Design your posts with creative delight,
In tools you love or ViVA’s own sight. 

Integration dances in a harmonious two-way,
Design here or there, they’ll meet halfway.
Pull into ViVA or push them out,
Flexibility is what it’s all about. 

But here’s the marvel, the GenAI core,
Where plain words transform into so much more.
Just whisper your campaign’s desired theme,
And ViVA conjures your marketing dream. 

Images unfold from multiple streams,
Select your favourite that best redeems.
Headlines crafted with a poet’s touch,
Hashtags ready, adding just that much. 

From ViVA’s heart, your posts take flight,
To chosen socials, by day or night.
Schedule ahead or publish now,
With speed and volume, take a bow. 

No more wasted time or energy spent,
Automation is ViVA’s heartfelt intent.
Simplicity woven into every thread,
Empowering users to move ahead. 

For in Retail ViVA, we find the art,
Of seamless workflow, a retailer’s heart.
Speed, simplicity, and volume grand,
A trusted ally in your business’s hand. 

So step into the future, embrace the new,
Let Retail ViVA be the tool for you.
Automate the mundane, unleash your flair,
With ViVA by your side, success is in the air. 

 

Experience the elegance of automation and the power of simplicity with Retail ViVA’s campaign module. Save time, conserve energy, and let your creativity soar—all while effortlessly managing your marketing campaigns.  Call us today to automate your retail campaigns. 

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Tulsi ChatBot: The AI-Powered Game Changer in Customer Service

The retail industry is undergoing a rapid transformation, driven by technological advancements and evolving customer expectations. At the heart of this revolution is Retail ViVA, a comprehensive ERP solution that empowers businesses to thrive in the digital age. One of the standout features of Retail ViVA is Tulsi, our AI-powered chatbot that is redefining customer service. 

Tulsi is more than just a chatbot; it is an intelligent virtual assistant trained on a vast array of data from our ERP system coupled with GenAI capabilities. This enables Tulsi to understand and respond to customer inquiries with remarkable accuracy and speed. A prime example of Tulsi’s capabilities lies in its support for customer service teams. 

Imagine a customer service representative receiving a call from a frustrated customer. In the past, the representative would need to meticulously navigate through multiple screens to retrieve customer information as the conversation progressed. This lead to often time gaps in conversation leading to customer dissatisfaction. With Tulsi, this is a thing of the past. 

Now, when a customer provides a customer ID, account number, or service ticket number, the representative simply enters this information into Tulsi. In a matter of seconds, Tulsi processes the data, identifies the relevant customer record, and presents a comprehensive overview of the customer’s history, including the status of any open cases. This lightning-fast access to information empowers representatives to address customer concerns promptly and efficiently. 

The benefits of Tulsi extend beyond improved customer service. By streamlining the information retrieval process, we have significantly enhanced employee satisfaction. Our customer service teams are now able to spend more time building relationships with customers and less time searching for information. This increased efficiency has led to higher job satisfaction and reduced turnover. 

Tulsi is a testament to our commitment to leveraging AI to drive innovation in the retail industry. By combining the power of our ERP system with advanced AI capabilities, we have created a solution that delivers exceptional value to our customers. As we continue to develop and refine Tulsi, we are confident that it will play an even more significant role in shaping the future of retail. 

Are you ready to revolutionize your customer service operations? Discover how Retail ViVA’s AI-powered Tulsi chatbot can transform your business. Contact us today to schedule a demo and learn how Tulsi can enhance efficiency, improve customer satisfaction, and drive growth for your retail enterprise. 

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