Retail ViVA, a robust and versatile retail ERP product with twenty-six modules, offers unmatched breadth, length, and depth in its functionality. It empowers retail enterprises to operate with a single solution approach, eliminating the need for additional software. This paper examines a recent innovation leveraging Retail ViVA and CryptoESIGN, a digital signature product of ours, to streamline third-party credit services. The constructive collaboration between these two products has enabled seamless customer onboarding, secure credit approvals, and efficient partner store transactions, paving the way for a transformative expansion of retail credit services.
The Challenge: Expansion Without Compromising Security
A long-standing client using Retail ViVA sought to extend its in-house store-driven retail credit services to partner retail store locations. However, this posed challenges:
- Security risks from exposing ERP systems to third-party environments.
- Operational inefficiencies due to non-contact credit approval processes.
- Flexibility constraints in adapting to diverse partner store workflows.
The Solution: CryptoESIGN + Retail ViVA Symphony
The innovative combination of Retail ViVA and CryptoESIGN addressed these challenges seamlessly. CryptoESIGN‘s no-code form creation capabilities enabled the development of high-validation customer onboarding and credit approval forms. These forms were deployed across various partner retail stores, allowing:
- Credit applications to be submitted electronically by third-party retailers.
- Real-time validation and digital approvals within Retail ViVA, eliminating manual data entry.
- Automatic updates to partner stores, enabling them to execute sales, upload invoices, and delivery documents securely.
Key Features and Advantages
- Security-first Architecture: Partner stores could conduct business while keeping Retail ViVA isolated from direct third-party access, mitigating security risks.
- Paperless Process: The entire workflow, from onboarding to approval was digitized, reflecting modern expectations for efficiency and sustainability.
- Ready Finance Module: Retail ViVA’s integrated score-track system ensured precise credit scoring and limit assignment without paper intervention.
- No-code Flexibility: CryptoESIGN allowed effortless form customization, adapting to various partner store needs without requiring coding expertise.
Real-life Example: Achieving Seamless Expansion
For a large retail credit provider, this combination play proved transformative. At one partner location, customers could apply for credit while shopping. With instant electronic approval from Retail ViVA, sales were finalized on-site. The retailer seamlessly uploaded delivery documents, creating a frictionless transaction experience. The workflow not only saved time but also enhanced customer satisfaction through transparency and ease of use.
Impact: Efficiency, Security, and Flexibility
This combination has revolutionized the client’s retail credit operations. By allowing third-party retailers to manage transactions independently while relying on Retail ViVA for backend processing, the system achieves:
- Enhanced operational efficiency: partners execute tasks without intervention from the core ERP team.
- Secured workflows: third-party operations remain isolated from internal ERP environments.
- Unprecedented flexibility: users adapt workflows to meet varied partner demands effortlessly.
Conclusion: Two Plus Two Equals Five
Retail ViVA and CryptoESIGN exemplify how complementary products create synergistic value far greater than their individual capabilities. Together, they deliver unparalleled flexibility, security, and efficiency, ensuring customer satisfaction throughout their design, construct, and implementation. This approach embodies the principle of “two plus two equals five,” enhancing operational value and creating seamless experiences for both clients and end-users.
Call to Action
For CIOs, CDOs, CTOs and digital transformation assistants seeking to expand their retail credit services securely and efficiently, leveraging such symphonic product combinations offers a proven path to success.