Unmatched Support, Powering Your Retail Business
At Retail ViVA, we believe that exceptional support is an integral part of our product offering. Our robust retail ERP solution, backed by a dedicated and skilled support team, has been the cornerstone of our success for over a decade.
A Global Commitment to Support
With a global clientele spanning across continents, we understand the critical role that reliable support plays in the smooth operation of your retail business. Our 24/7 support center, strategically located in Hyderabad, India, ensures that assistance is always within reach.
Proven Track Record of Excellence
Our support team has consistently delivered outstanding results. With a ticket resolution rate of 90% within SLA, we have consistently exceeded expectations. We take immense pride in our ability to meet critical support tickets on time, every time. This unwavering commitment to excellence has earned us the trust and admiration of our customers worldwide.
A Culture of Efficiency and Proactivity
Our support team is not just efficient; they are proactive. By adhering to the OTIF (On Time In Full) principle, we ensure that issues are addressed promptly and comprehensively. Moreover, the robustness of our Modern Retail ERP – Retail ViVA product has significantly reduced the volume of support tickets. This allows our team to focus on providing exceptional service to our valued customers.
Expanding Our Reach
As we embark on our journey to serve the Indian market, we are committed to replicating the same level of world-class support that our international clients have come to expect. Our proven track record and experienced team are well-equipped to meet the needs of Indian retailers.
We are continuously striving to enhance our support services. Our goal is to achieve a 96% SLA by the end of 2024 and an impressive 99% by the middle of 2025. This unwavering dedication to improvement reflects our commitment to your business success.
Choose Retail ViVA for a retail ERP solution that is not only powerful but also backed by unparalleled support. Contact us today to learn more about how Retail ViVA can elevate your retail business.