Responsiveness is an organization’s ability to recognize and be ready to adapt to changes almost instantly as industry and customer preferences change. If the company can’t be responsive, it will never be able to meet constantly changing customer expectations
The centricity of success has changed from machines and logistics in 20th century to software and enterprise systems in the 21st Century, which means that enterprise systems are directly and continuously and instantly shaped by what the market wants. An enterprise that can make its enterprise systems change flexibly almost co-terminus to market change is a successful 21st-century enterprise (21CE).
Unless 21CE’s reinvent their process and business models constantly, their survival becomes difficult. It is just new normal that 21CE constantly reconfigure their resources and capabilities. Since 21CE are highly digital and offers complete digital experiences to customers, any reconfigurations invariably lead to their enterprise systems change. That’s the flexibility 21CE is looking for, to have flexible enterprise systems. However intelligent a 21CE enterprise is, if it is not responsive, its intelligence can’t be exploited. Every 21CE will be digitized and effectively become a software company or majorly driven by software algorithms, data, and analytics.
Enterprise systems to be considered flexible must allow for new functionality to be introduced easily and quickly. The biggest challenge of enterprise systems today is their scalability for new changes in a quick and self-service manner. The dependence on multi-party service providers makes companies wait for change and thus lose critical timeframes. Prolonged interactions with service providers frustrate internal stakeholders without being able to see the change instantly. Internal stakeholders in any enterprise expect systems that respond to their information capture and analytic needs in a manner that is the most natural or self-service manner to them.
Companies who develop this responsiveness will successfully navigate change and maintain their customer relationships and provide that unified customer experience to delight.
Then what kind of enterprise systems do 21CE adopt? They must be flexible which means it is self-configurable and fully on self-service basis. And to respond to change quickly and to re-configure business models, it must be driven by change at their end rather than waiting for an external service provider to make the change slowly. A low-code/no-code is the best choice any responsive enterprise must make which then gives them the agility to be dynamic and adapt to change instantly.
That’s precisely the reason that Sathguru built sixteen of its twenty-six modules bundled retail ERP, Retail ViVA through its own no-code platform, to provide that flexibility to customers for making change on their own.
21CE are responsive enterprises that demand self-service creations and what more than no-code be the answer to it!
Written by
(Ragu)nathan Kannan
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