Author: Ragunathan Kannan

Workflows in software help to define the route a process would follow and how exchanges (of data or governance or control) would happen. It primarily defines the process-person relationship and the process flow under a defined pathway. Workflows perform the most important function of sequencing, scheduling, and consummation of a transaction flow. It is generally customary for ERP software to have defined workflows.

Workflows can also be routed depending on conditional aspects, and thus, it can take multi-route depending on previous action results. Workflows help to prevent frauds, improve efficiency, and push action by people. Workflow can push things in an inbox or push an e-mail notification or push a notification in any collaboration software enterprise uses. A well-structured workflow provides visibility to know where the bottlenecks are, and who is overloaded with several workflow approvals. This analysis helps in improving process efficiency and thus improve process completion time with the aim of better customer satisfaction

Because of the dynamic business needs of modern enterprises, workflows often need to be tied to conditions that users want to impose. Workflow designs need to be flexible enough for users to add or delete conditions and point to the human resource hierarchy for escalations. Timeliness is a customer efficiency concept and workflows can monitor process time by triggering escalations for inordinate delays

In our Retail ViVA ERP, we have left workflow configuration at user levels with plain English like commands for conditional workflow definition. More intelligently, workflow understands human resource hierarchy and can point to better governance management. Workflows can be immediately triggered, scheduled in summary, or escalated push, and users will be able to configure them on their own, maintain them and achieve governance and regulatory compliances.

Does your ERP have a flexible workflow definition linked to the HR hierarchy?

Written by
(Ragu)nathan Kannan

raguk@sathguru.com

Businesses run better when people are connected.  It is, even more, better when they connect to the relevant group to achieve a common purpose.  Companywide instant communication is becoming an important tool to leverage better and quicker results

Millennials today desire quick communication and feel very easy to connect with anyone to achieve their purpose.  Often, in an organization, we see silos of human hierarchy, which functions in a not so connected manner, frustrating the Millennials.  Instant communication tools have become the torchbearer to solve this important cultural issue and help businesses flourish.  After all, time lost is customer lost or profits lost.

If you are a dispersed organization by geographies, it is also important that we connect them closely to bridge the geographical distances.  The use of instant communication tools makes and feels everyone is connected, and distance gets buried.  You see an inclusive organization and inclusiveness is very important to drive that one purpose for which the organization is striving for.

There are external communication tools that organizations use to get this connected community culture in an organization.  What if it is embedded into your ERP auto triggering group communication for action and allow the community to address that instantly.  Rather than using a general instant collaboration tool, it is better to use an ERP embedded tools that senses and auto groups people to communicate, avoiding all the pollutive overload that these types of tools can create.  Get the alerts in-group community form, exchange ideas quickly by way of chat, act, and flourish is the norm these tools set, and it works, and it works to efficiency!

Social communication tools have become a habit for people in their personal lives, so will be corporate and ERP embedded communication tools as well.  Employees, who see them as one community through these tools, will want to use them, rather than seeing it as something they are forced to use.

We embedded our “Tetra” tool in our Retail ViVA ERP precisely for this reason so that the whole organization can see, feel and act as one community, driven to one purpose

Written by
(Ragu)nathan Kannan

raguk@sathguru.com