Customer Relationship Management (CRM)

A Customer Relationship Management (CRM) solution plays a vital role in the Retail industry, allowing you as a Retailer to keep in contact with all your customers and also provide them with personalized services. An integrated Customer Relationship Management (CRM) solution with Retail ERP enables Retailers with crucial trends, consumer behavior insights, and pattern of sale by gathering and evaluating sales data.

With Retail ViVA’s Customer Relationship Management (CRM) module, our clients get a flexible Customer Relationship Management (CRM) solution that is customizable to suit business requirements. Track Sales, Lead, Create opportunity, Pipeline from a Lead to a Customer, and deliver actionable data to lead the business to grow.

Meet all needs right from the Marketing, Sales, and Service department with our Retail ViVA’s Customer Relationship Management (CRM) module. Improve customer relationships by combining diverse sources of leads such as emails, calls, web-forms, marketing campaigns, channel partners into a single dashboard. Monitor the status of the Lead with timelines & user activities to create opportunities. Analyze the sales process with the help of reports and dashboards.

Enable your Sales, Service, and Marketing departments with Retail ViVA’s integrated and next-generation Customer Relationship Management (CRM) module and automate your Sales, Service and Marketing business processes seamlessly.

Features:

• Lead Management lets user to capture lead automatically; classify, assign leads and schedule follow-ups
• Detailed reporting capabilities and visualizations enable in-depth business understanding
• Interactive dashboards make it handy for people in various Sales, Marketing and Customer Support Metrics
• Combines and streamlines diverse source of Leads into a single dashboard with Lead Management functionality

Benefits:

• Capture, classify, assign and schedule all leads with our Lead Management functionality
• View Sale process in detail with reports & dashboard function
• Get faster data access with our Search, Filter, and Tagging feature
• Customize and configure Customer Relationship Management (CRM) module based on management and business needs.

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