Customer Relationship Management (CRM) | Retail ERP

Customer connections, amplified – CRM excellence embodied in Retail ViVA

A Customer Relationship Management (CRM) solution plays a vital role in the Retail industry, allowing you as a Retailer to keep in contact with all your customers and also provide them with personalized services. An integrated Customer Relationship Management (CRM) solution with Retail ERP enables Retailers with crucial trends, consumer behavior insights, and pattern of sale by gathering and evaluating sales data.

Customer Relationship Management in Retail ViVA

With Retail ViVA’s Customer Relationship Management (CRM) module, our clients get a flexible Customer Relationship Management (CRM) solution that is customizable to suit business requirements. Track Sales, Lead, Create opportunity, Pipeline from a Lead to a Customer, and deliver actionable data to lead the business to grow.

Meet all needs right from the Marketing, Sales, and Service department with our Retail ViVA’s Customer Relationship Management (CRM) module. Improve customer relationships by combining diverse sources of leads such as emails, calls, web-forms, marketing campaigns, channel partners into a single dashboard. Monitor the status of the Lead with timelines & user activities to create opportunities. Analyze the sales process with the help of reports and dashboards.

Features

Lead Management lets user to capture lead automatically; classify, assign leads and schedule follow-ups
Detailed reporting capabilities and visualizations enable in-depth business understanding
Interactive dashboards make it handy for people in various Sales, Marketing and Customer Support Metrics
Combines and streamlines diverse source of Leads into a single dashboard with Lead Management functionality

Benefits

Refreshingly simple to use—a modern CRM for a modern business
Dedicated programs for migration, deployment, and training
Extensive developer platform for custom solutions and integrations
Flexible contracts with no lock-in periods
No hidden costs—we don't nickel and dime features
Price protection–get the best deal, always

Enable your Sales, Service, and Marketing departments

with Retail ViVA’s integrated and next-generation Customer Relationship Management (CRM) module and automate your Sales, Service and Marketing business processes seamlessly.