Success Stories

Vision Investments Limited is a diversified and progressive public company listed on the South Pacific Stock Exchange. Vision is amongst the largest companies on the stock exchange and has diversified business operations including Retail, Automotive, Industrial, Renewables, Manufacturing and Finance. The Company embarked on a transformational journey with Sathguru's Retail ViVA retail ERP software in 2009 after evaluating other ERP products. This partnership, based on trust, competence, and innovation, has evolved over 15 years, from legacy systems to modern digital solutions, culminating in the full-scale digital transformation of Vision's operations.

The Journey from Legacy to Modernization

Stage 1: Legacy Systems to Retail ViVA

Initially, Courts Fiji relied on legacy systems to manage its retail operations. In 2009, Sathguru's Retail ViVA replaced these outdated systems with a modern, integrated solution to meet Courts' digitalization needs. Retail ViVA became the core of Courts' operational framework, offering a comprehensive solution to the company's digitization journey. Sathguru successfully migrated fourteen years of data mostly from non-GUI flat files software, ensuring the data was cleaned and tallied to enable smooth operations.

Stage 2: On-Premise to Private Cloud

As Courts began to embrace digital transformation, they collaborated with Sathguru to transition from on-premise systems to a private cloud infrastructure in 2014. This migration improved scalability and efficiency, paving the way for more flexible operations and better data management.

Stage 3: Private Cloud to Public Cloud

In the next phase, Courts and Sathguru aimed for greater flexibility and scalability. They moved to a public cloud infrastructure using Sydney Oracle Cloud Infrastructure (OCI), with disaster recovery support located in Melbourne. This migration fortified the company's digital infrastructure, providing resilience and reliability in times of need. Further Courts transitioned to a Software as a Service (SaaS) model enhancing efficiency and reducing Court’s IT management burden, allowing Courts to focus more on innovation and customer service.

All the above phases were managed without single minute of business disruption. Retail ViVA now holds twenty-nine years of Court’s data, fostering data-driven decision-making with high accuracy.

Stage 4: AI with Data and Robotic Process Automation (RPA)

With substantial size of clean and neat data, Sathguru has now embarked on integrating AI into Retail ViVA with completed roll out in areas of Service warranty, Human Resources, Ready Finance and Governance. Further, Courts and Sathguru identified areas of RPA and rolled out live in one key area providing significant value to Courts using Sathguru’s own RPA tool. The rest of 2024 is focussed on integrating AI into as many modules as possible and identifying RPA action points to ease up workloads on people.

Scale-Up of Digitization

Expanding from Eight to Twenty-One Modules

Retail ViVA began with eight modules, gradually scaling up to twenty-one, covering all aspects of Courts' retail operations. The integration of tools for electronic signatures, ad-hoc no-code reporting, analytics, AI chatbot, and collaboration features further streamlined business processes.

Ready Finance Integration

A unique aspect of Retail ViVA is its full integrated Ready Finance module, with an advanced Score Track feature. Courts leveraged this integration for its ready finance operations and electronically signed finance documents achieve a sustainable and streamlined workflow. The robust score-track has safeguarded against delinquent loans at negligible decimals of percentage.

Concurrently Managing eight hundred Users

With over eight hundred users concurrently operating at any given time, Retail ViVA demonstrated its robustness in catering to Courts' needs. This ensured Courts maintained its customer service standards.

Mutual Trust and Continuous Innovation

The collaboration between Courts and Sathguru is characterized by mutual respect and a collaborative approach to innovation. Their 15-year journey has been one of evolving trust, as they transitioned from on-premise legacy systems to a cutting-edge SaaS model. This evolution reflects the shared commitment to progress and innovation, with both companies continuously pushing the boundaries of digital transformation.

"Our partnership with Sathguru and Retail ViVA has been integral to our digital transformation journey. Their support and innovative solutions have enabled us to scale and maintain our leadership in electronics retailing while continuously improving our customer service. We are excited about the AI roll outs and have seen value in areas where it has already been rolled out and 2024 will be year of AI and RPA transformation for us,"

"Working with Courts Fiji has been a journey of collaboration and trust. Our goal has always been to provide them with innovative and robust digital solutions that support their evolving business needs and enable them to lead in their industry. With continuous integration of AI and RPA into relevant modules, we will highlight and improve decision intelligence across the Courts eco-system in the next two quarters,"

Conclusion

The partnership between Vision Investments Limited and Sathguru’s Retail ViVA is a testament to how collaboration, trust, and a relentless pursuit of innovation can lead to groundbreaking transformations. The integration of twenty-one modules into a single solution and the evolution from legacy systems to a SaaS model have empowered Courts to lead in electronic retailing while setting contemporary trends in customer service and operational excellence. Sathguru fosters long-standing customer relationship and always committed itself to enhance customer system to unlimited level of efficiency on a continuous basis.